Duties & Responsibilities:

• Complaint Management: Manage customer complaints and ensure proper, prompt, and daily customer service regarding technical issues.
• Return & Damage Reduction: Minimize returns and damages through effective warranty management.
• Documentation & Warranty Management: Handle warranties and technical issues, as well as translate technical documents.
• Staff Training: Ensure optimal technical training for company employees.
• Seminar Organization: Organize training seminars for customers and "Kapodistrias" company staff.
• Vendor Coordination: Coordinate and communicate with Technical Managers at international supplier factories.
• Best Practices: Establish best practices across the entire technical support process.
• Interdepartmental Collaboration: Collaborate with other company departments to ensure high levels of customer satisfaction.
• Sales Support: Provide support and assistance to Auto Parts Sales Representatives regarding technical customer service.

Required Qualifications:

• Diploma in Mechanical Engineering (or a related automotive field), OR previous experience in the same or a similar role.
• Experience in the technical department of an automotive dealership will be considered a significant advantage.
• Dynamic personality with strong organizational skills.
• Excellent communication and negotiation skills.
• Excellent knowledge of the Greek language and very good command of the English language.
• Strong computer literacy.

Other Important Information:

• Working Hours: Monday to Friday, 08:00 – 17:30.
• Salary: €2,000 – €2,500 gross per month.
• Benefits: 13th salary, Provident Fund, and Company Car provided.

How to Apply:

To apply for this position, please send your CV to HR@chrkapodistrias.com with the subject line "Technical Support & Warranty Manager", or contact us at 22620010 (Human Resources Department).